Frequently Asked Questions


Who is BTP Communications?

BTP Communications is a Geelong Based Family Telecommunications Business established in 2009. Click here for more information visit About Us

Where does BTP Communications Service?

BTP Communications services Geelong, Surfcoast, Bellarine Peninsula, Golden Plains (and surrounds/ in between) and Melbourne’s Western Suburbs.

What is Telecommunications?

Telecommunications is your Phone, your Phone Line/s, your Internet, your Wifi, your Computer Network.

‘Tele’ = Far.

‘Communications’ = is basically anything that allows you to ‘talk’ to the outside world.

Your service provider (Telstra, Optus, etc) is responsible to connect your business outside up to the MDF (Main Distribution Frame) on your premises.

You are responsible for your connection from the MDF to your phone, Internet, computer network.

This is where BTP Communications specialises!

We cable, maintain & can install your businesses equipment &/or services!

For more information visit Telecommunications Services

What is Data Cabling?

Also known as Network Cabling, Structured Cabling, Internet Cabling.

Most people have heard of Data Cabling but there is confusion on what it is, when it is needed & what it is used for.

Data Cabling is the connection and running of cables to connect services and devices to each other Most commonly data cabling is used to connect network computers, printers, VOIP Phones, Security Cameras, IP TV’s.⠀

For more information visit Data Cabling

Can Anyone Install Cabling?


“A Registered Cabler must perform telecommunications, fire, security and data cabling”

“Always use a Registered Cabler for work on phone, internet or alarm cables in your home or work place”

This is direct from the Governments Regulator for the Telecommunications Industry, ACMA (Australian Communications & Media Authority).

Are BTP Communications Cablers Registered?

YES. All BTP communications Cablers hold Open Cabling Licences and are registered with the The Australian Communications and Media Authority (ACMA) and TITAB Australia Cabler Registry Services who are an ACMA Accredited Cabler Registry Service for the Telecommunications Industry.

What is a Data Cabinet?

Also knows as Comms Cabinet, Network Cabinet.

Investing in a Data Cabinet is a good idea if working with technology is part of your everyday business. Keeping all your items safe and organised. Data Cabinets keep cords from tangling (also reducing OH&S risks), makes finding your tech items easier so faults can be diagnosed & rectified quickly. ⠀

So, what exactly is a Data Cabinet? Why do you need one and how do you use it?

A Data Cabinet is a storage cabinet to safely & securely organise the cables & equipment for your;
– Phone System
– Patch Panels
– Switches
– Modems / Routers
– NVR (Network Video Recorder)

Data Cabinets can close completely (sides can be removed if needed), are lockable and can be floor or wall mounted.

They come in various sizes according to your business needs.

Already have a data cabinet that’s in complete chaos? Don’t know what is where? Don’t Worry…Contact Us…we’ll have it neat, tidy, organised & tagged for you!

For all your Data Cabinet needs Contact Us! We’ll advise and guide you through what suits your business..large or small!

What is a Server Rack?

Also known as a Server Rack Cabinet.

Similar to a Data Cabinet however a Server Rack is specifically designed to house and organise your businesses IT Equipment.

These can include;
– Computer Servers
– Hubs
– Everything a Data Cabinet Holds (see Data Cabinet Post)

Data Cabinets come in set depths whereas a Server Rack has more variety in sizes & can be customised for your business needs with as many or as few shelves as you require.

Given the equipment it holds, server racks are designed to maximise airflow & can be fitted with fans & other cooling equipment if required.

Server Racks come in various sizes, Free Standing or Wall Mounted, according to your business needs.

Already have a Server Rack that’s in complete chaos? Don’t know what is where? Don’t Worry…Contact Us…we’ll have it neat, tidy, organised & tagged for you.

For all your Server Rack needs Contact Us! We’ll advise and guide you through what suits your business..large or small!

What is nbn™?

nbn™ is short for National Broadband Network.

nbn™ is a new telecommunications network being rolled out in Australia to deliver faster and more reliable internet.

The nbn™ Network is being rolled out to replace the current existing copper network with fibre based technology

The rollout phase is still ongoing, not all premises are connected to nbn™ Australia.

What nbn™ Connections are there?

Your location will decide which type of connection is available to you.

Your Service Provider will inform you of what nbn™ connection type is available in your area.

There are 7 nbn™ Connection Types:

– Fibre to the Building (FTTB)

– Fibre to the Node (FTTN)

– Fibre to the Curb (FTTC)

– Fibre to the premise (FTTP)

– Hybrid Fibre Coaxial (HFC)

– NBN Fixed Wireless (FW)

– Sky Muster Satellite

Do I have to move to the nbn™ network?

Yes. The service you currently know is becoming obsolete.

There will be some changes your business needs to be prepared for.

The main changes you need to consider are:
– Your Modem
– Your Phone
– Your Alarm
– Your Fax

What happens to my services when I move to the nbn™?

– Your Modem

Your modem will have to be upgraded for the nbn™ network.

– Your Phone

Depending on your plan you will either need to change to a VoIP/Hosted phone or you can keep your current phone. Your phone number doesn’t change

– Your Alarm

There will be no phone line to operate your alarm. Modifications need to be made for it to work with the nbn™ network.

– Your Fax

There is no provisioning with nbn™ for Fax Lines. We are seeing the end of fax machines

Who actually installs my nbn™?

nbn™ is responsible to connect your nbn™ to, and install, the NTD box on your premises.

You (BTP) are responsible for your connection from the box to your services.

This is where BTP specialises.

As your private contractor we can connect, cable, maintain & install your businesses nbn™,equipment & services.

If nbn™ has already been installed and you require extra cabling or simply just want your phones & internet to work as they did prior to nbn™, we’ve got you covered

What is VoIP / VoIP Phone

VoIP is short for Voice Over Internet Protocol.
A VoIP (also known as IP) Phone is similar to a landline, you can call any phone or mobile number but instead of calling over a ‘landline’ you are calling over your internet connection. You will need a VoIP Compatible Phone or VoIP Compatible Phone System as ISDN is turned off when nbn™ is connected at your premises.
Read More Here

What is a Wireless Bridge Connection?

A wireless bridge is used to join your internet over long distances. Basically it sends your internet connection from point to point. An example is if you have a remote / standalone building or workshop/shed that requires an internet connection. It is still your internet connection, it is just a ‘bridge’ from your main internet point to wherever else you need internet.